Earlier this year we lunched our LiveChat service. Anyone who now visits our website has the opportunity to engage with one of our Customer Success Team members. Many companies know why it’s good for them to provide this kind of service, but we would like to point out the benefits for you the customer.
IT CONNECTS YOU WITH A REAL PERSON
There are many ways to contact a company nowadays. These include endless social media sites, email, telephone and of course, good old fashion snail mail. But the chances of any of these putting you in touch with a real person or someone that can actually help you, are slim. LiveChat offers you a service with an instant reply from someone who will be able to answer any questions you may have, or at the very least, point you in the right direction.
YOU CAN MULTI TASK
What? I hear you say! One of the great things about LiveChat is that the operator is going nowhere and because the conversation is conducted with the written word, there is no expectation of how long you have to reply. How often have you been on the phone and a colleague or a task is best served with an immediate response? With LiveChat, no problem! Take care of the situation and then just pick up where you left off.
YOUR CONVERSATION IS SAVED
How many times have you made a call, spoken to someone, then had to call back at a later date and no one knows what you’re talking about? Again with a good LiveChat service, all conversations are saved. Not only saved, but saved word for word! No more I’m sure that’s what he said.
GET INSTANT ANSWERS TO YOUR QUERIES
Compared to sending an email, calling a ‘press 1 for’ menu or leaving a message on a ‘fun’ social media page, LiveChat gives you answers instantly. No need to dial numbers, press buttons or be put on hold. If you want to know something so you can make an informed decision, been asked by your boss to collect information about a product or service the company may needs, then LiveChat’s a great way to put these tasks to bed without any fuss or delay.
If you get inspired to speak to us, please do not wait – let’s begin that conversation right now on LiveChat on our website.